Debtica Module
Collection
First-class collection execution for complex portfolios, dynamic strategies and recoveries.
Collection
Where it fits
Use Collection when active portfolios need visual case intelligence, automated strategies, channel-neutral communication history and measurable recovery control.
30-60-90 journeys
Partner-account-asset logic
KPI monitoring
Module view
Collection product view
Collection gives teams a visual, automated and highly configurable operating layer for the full collection lifecycle - from first risk signal and pre-collection through early and late stages, recoveries, closure, write-off or debt sale.
What it handles
Collection in practice
Run complex strategies and cases from one intuitive workspace: relationship views, strategy journeys, communication history, collateral context and performance control stay together.
Visual case intelligence for parties, accounts, assets, exposure, DPD, status and next actions in one guided view.
Automated strategies for 30-60-90 journeys, promises, escalations, legal reviews and controlled closure paths.
Channel-neutral history for calls, SMS, e-mail, notes, promises and workflow actions regardless of communication channel.
Collection Operations Workspace
First-class execution for complex portfolios, strategies and recoveries
Debtica Collection gives teams a visual, automated and highly configurable operating layer for the full collection lifecycle - from first risk signal and pre-collection through early and late stages, recoveries, closure, write-off or debt sale.
Early warning to closure
Private and corporate debt
API and authority ready
User-maintained configuration
Lifecycle
Early warning, pre-collection, early and late stage work, recovery, closure, write-off and debt sale.
Strategies
30-60-90 journeys, stage gates, promises, escalations, legal reviews and configurable closure paths.
Relationships
Many-to-many partner, account, asset and collateral links recognised across the case workspace.
Control
Cost, campaign, template, KPI and decision logic controls for management-level oversight.
Product screens
Daily work and strategy control in one module
The agent workspace, communication timeline and process builder are designed to make complex collection work feel understandable, auditable and quick to operate.
Unified communication flow
Agents can see scheduled actions, calls, SMS, e-mails, promises, notes and workflow outcomes in one flow, instead of reconstructing the story from separate tools.
User-maintained strategy logic
Business users can maintain stages, actions, follow-ups, priorities, exception paths and decision rules without hardcoding strategies into spreadsheets.
The problem
Collection work needs more than account lists
Serious collection work has relationship complexity, local rule pressure, communication evidence and management control needs that generic task lists cannot cover.
Complex relationships
Partners, debtors, guarantors, accounts, products and collateral can connect in many directions. Debtica keeps responsibility visible at every level.
Local rules and authorities
Jurisdiction-specific notices, timing rules, treatment paths and handoffs to local authorities can be reflected in the operating process.
Cost and performance pressure
Cost-to-collect, recovery value, stage ageing, exceptions and team workload can be watched together before portfolios drift.
How it works
From portfolio entry to controlled outcome
Collection keeps operations structured while still letting teams adapt treatment to customer segment, product type, collateral, payment promise, risk and local legislation.
Prioritise
Use DPD, value, product, collateral, customer segment, previous outcomes and campaign rules to focus the next best work.
Route
Move cases through configured stages, owners, queues, templates, authority handoffs and exception paths.
Communicate
Use maintained templates for calls, SMS, e-mails, letters and notes while keeping all communication evidence attached to the case.
Monitor and resolve
Track KPIs, promises, costs, escalations, recoveries, write-off candidates, debt-sale candidates and final closure decisions.
Collection features
Enterprise-grade operating controls
The module is built for first-class collection operations: intuitive daily work for agents, controlled configuration for business users and measurable oversight for management.
Cost management
Monitor treatment cost, recovery value and escalation economics so effort stays aligned with expected return.
Campaign management
Run focused campaign waves by segment, product, DPD, region, value band, customer type or operational objective.
Champion/challenger logic
Compare alternative treatment paths, communication timing or escalation decisions under controlled business rules.
Template management
Maintain communication templates for all channels while preserving approval, wording and audit discipline.
Collateral management
Represent secured and unsecured products, multiple asset types, pledges and collateral-level decisions in the same case view.
KPI monitoring
Watch recovery, promise keeping, stage ageing, queue health, campaign impact and escalation outcomes continuously.
API and authority integration
Connect intake, payment refreshes, local authority steps and downstream reporting through controlled integration routes.
Decision logics
Use configurable criteria to decide routing, contact cadence, treatment intensity, escalation, settlement and closure paths.
Who it is for
Built for every serious collection operating model
Collection can support private and corporate portfolios, secured and unsecured products, internal teams, external servicers and specialised partner networks.
Debt collection agencies
Coordinate agents, supervisors, queues, strategies, outcomes and next actions at portfolio scale.
Servicers
Operate client portfolios with consistent ownership, auditable evidence, SLA discipline and performance comparison.
Banks and lenders
Manage internal recovery workflows from early warning through late collection, restructuring, legal handoff and closure.
Specialised partners
Use controlled processes for field work, legal support, authority interaction, asset recovery or portfolio-specific campaigns.
Operating model
Useful on its own, stronger when connected
Collection can run as the focused workspace for active recovery work. When selected with other Debtica modules, it can receive clean migration data, attach document evidence, inform valuation views, share controlled reporting, use Portal intake, support Panel oversight and connect to Marketplace workflows.
Standalone
Collection workspace
Use Collection to manage cases, assignments, strategy execution, communication history, promises, recoveries and closure even when no other module is subscribed.
Connected platform
Add Migration, Valuation, Document, Report, Portal, Panel or Marketplace when collection work needs shared data, evidence, client self-service, partner oversight or downstream portfolio decisions.
Platform context
Part of the wider Debtica platform
Collection is designed to connect with the other Debtica modules through shared data, permissions, evidence, reporting and audit history.
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