Debtica Module
First-class collection execution for complex portfolios, dynamic strategies and recoveries.
Collection
Use Collection when active portfolios need visual case intelligence, automated strategies, channel-neutral communication history and measurable recovery control.
30-60-90 journeys
Partner-account-asset logic
KPI monitoring
Module view
Collection gives teams a visual, automated and highly configurable operating layer for the full collection lifecycle - from first risk signal and pre-collection through early and late stages, recoveries, closure, write-off or debt sale.
People in the process
Debtica can schedule communications, advance strategies and surface exceptions while specialists retain a complete view of the customer, exposure, history and next action. Team leads can review treatment, ownership and outcomes from the same auditable record.
What it handles
Run complex strategies and cases from one intuitive workspace: relationship views, strategy journeys, communication history, collateral context and performance control stay together.
Visual case intelligence for parties, accounts, assets, exposure, DPD, status and next actions in one guided view.
Automated strategies for 30-60-90 journeys, promises, escalations, legal reviews and controlled closure paths.
Channel-neutral history for calls, SMS, e-mail, notes, promises and workflow actions regardless of communication channel.
Collection Operations Workspace
Debtica Collection gives teams a visual, automated and highly configurable operating layer for the full collection lifecycle - from first risk signal and pre-collection through early and late stages, recoveries, closure, write-off or debt sale.
Early warning to closure
Private and corporate debt
API and authority ready
User-maintained configuration
Early warning, pre-collection, early and late stage work, recovery, closure, write-off and debt sale.
30-60-90 journeys, stage gates, promises, escalations, legal reviews and configurable closure paths.
Many-to-many partner, account, asset and collateral links recognised across the case workspace.
Cost, campaign, template, KPI and decision logic controls for management-level oversight.
Product screens
The agent workspace, communication timeline and process builder are designed to make complex collection work feel understandable, auditable and quick to operate.
Agents can see scheduled actions, calls, SMS, e-mails, promises, notes and workflow outcomes in one flow, instead of reconstructing the story from separate tools.
Business users can maintain stages, actions, follow-ups, priorities, exception paths and decision rules without hardcoding strategies into spreadsheets.
The problem
Serious collection work has relationship complexity, local rule pressure, communication evidence and management control needs that generic task lists cannot cover.
Partners, debtors, guarantors, accounts, products and collateral can connect in many directions. Debtica keeps responsibility visible at every level.
Jurisdiction-specific notices, timing rules, treatment paths and handoffs to local authorities can be reflected in the operating process.
Cost-to-collect, recovery value, stage ageing, exceptions and team workload can be watched together before portfolios drift.
How it works
Collection keeps operations structured while still letting teams adapt treatment to customer segment, product type, collateral, payment promise, risk and local legislation.
Use DPD, value, product, collateral, customer segment, previous outcomes and campaign rules to focus the next best work.
Move cases through configured stages, owners, queues, templates, authority handoffs and exception paths.
Use maintained templates for calls, SMS, e-mails, letters and notes while keeping all communication evidence attached to the case.
Track KPIs, promises, costs, escalations, recoveries, write-off candidates, debt-sale candidates and final closure decisions.
Collection features
The module is built for first-class collection operations: intuitive daily work for agents, controlled configuration for business users and measurable oversight for management.
Monitor treatment cost, recovery value and escalation economics so effort stays aligned with expected return.
Run focused campaign waves by segment, product, DPD, region, value band, customer type or operational objective.
Compare alternative treatment paths, communication timing or escalation decisions under controlled business rules.
Maintain communication templates for all channels while preserving approval, wording and audit discipline.
Represent secured and unsecured products, multiple asset types, pledges and collateral-level decisions in the same case view.
Watch recovery, promise keeping, stage ageing, queue health, campaign impact and escalation outcomes continuously.
Connect intake, payment refreshes, local authority steps and downstream reporting through controlled integration routes.
Use configurable criteria to decide routing, contact cadence, treatment intensity, escalation, settlement and closure paths.
Who it is for
Collection can support private and corporate portfolios, secured and unsecured products, internal teams, external servicers and specialised partner networks.
Coordinate agents, supervisors, queues, strategies, outcomes and next actions at portfolio scale.
Operate client portfolios with consistent ownership, auditable evidence, SLA discipline and performance comparison.
Manage internal recovery workflows from early warning through late collection, restructuring, legal handoff and closure.
Use controlled processes for field work, legal support, authority interaction, asset recovery or portfolio-specific campaigns.
Operating model
Collection can run as the focused workspace for active recovery work. When selected with other Debtica modules, it can receive clean migration data, attach document evidence, inform valuation views, share controlled reporting, use Portal intake, support Panel oversight and connect to Marketplace workflows.
Standalone
Use Collection to manage cases, assignments, strategy execution, communication history, promises, recoveries and closure even when no other module is subscribed.
Add Migration, Valuation, Document, Reporting, Portal, Panel or Marketplace when collection work needs shared data, evidence, client self-service, partner oversight or downstream portfolio decisions.
Platform context
Collection is designed to connect with the other Debtica modules through shared data, permissions, evidence, reporting and audit history.
Relevant resources
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